Refund Policy

At Onerarefind.com, we strive to offer a seamless and satisfactory shopping experience by connecting you with sellers of authentic antiques and vintage items. Each seller on our platform operates independently and may have their own refund and return policies. Below, we outline our general guidelines and how to navigate refund requests:

1. Seller-Specific Refund and Return Policies

Each seller on Onerarefind.com is responsible for setting their own refund and return policies, which can be viewed on their individual store profiles. We encourage customers to review the seller’s terms before making a purchase.

2. Eligibility for Refunds

Refunds and returns are governed by the policy set by the seller from whom the item was purchased. However, the following conditions apply to all transactions on our platform:

• Condition of Item: Refund requests will only be considered for items that arrive damaged, do not match the listing description, or are otherwise defective, as per the seller’s policy.
• Timely Request: Refund or return requests must be initiated within the timeframe specified by the seller.
• Proof of Issue: You may be asked to provide photographs or documentation that supports your claim (e.g., damaged item, discrepancy in description).

3. How to Request a Refund

• Step 1: Review the refund policy of the seller by visiting their profile.
• Step 2: Contact the seller directly through the communication channels available on the platform.
• Step 3: If the seller approves the return, they will guide you through the process of returning the item and processing the refund.

For issues that cannot be resolved directly with the seller, you may escalate the matter by contacting Onerarefind.com at support@onerarefind.com. We will mediate between you and the seller to facilitate a resolution.

4. Dispute Resolution

In cases where the seller’s refund policy is unclear or if a dispute arises, Onerarefind.com will work to mediate the situation. We may:

• Contact both parties to understand the situation.
• Facilitate communication between the buyer and the seller.
• If the seller is found to be at fault, a refund may be issued at our discretion.

5. Refund Processing

Once a refund is approved by the seller, the processing time will vary depending on the seller’s chosen method. Generally, the refund amount will be processed within 7-14 business days. You will receive a confirmation once the refund has been initiated.

6. Non-Refundable Items

Due to the nature of antiques and vintage items, certain products may not be eligible for returns or refunds, including:

• Items sold under “as-is” condition where no returns are allowed.
• Custom or personalized orders.
• Items explicitly marked as non-refundable by the seller.
• Any items damaged due to improper use or mishandling by the buyer.

7. Platform Liability

While Onerarefind.com facilitates transactions between buyers and sellers, we are not directly responsible for product quality, delivery, or the authenticity of the items sold. However, we are committed to ensuring a trustworthy marketplace and will take appropriate action against sellers who fail to uphold their policies.

For any further assistance, please contact our support team at contact@onerarefind.com.

This policy ensures that the sellers’ independence is respected while giving buyers clarity on how to navigate refund requests on your platform